Shipping policy
Shipping Policy
Last updated: June 2026
Thank you for shopping with Realaxa! We're committed to getting your skincare essentials to you as smoothly as possible. Here's everything you need to know about how we ship.
🌍 Free Worldwide Shipping
We offer free shipping on all orders, no matter where you are in the world. No minimums, no hidden fees.
📦 Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
🚚 Delivery Timeframes
| Destination | Estimated Delivery Time |
|---|---|
| United States (Domestic) | 7–15 business days |
| Canada, UK, Australia | 10–20 business days |
| Europe | 10–25 business days |
| Rest of World | 15–30 business days |
Please note: These are estimates. Actual delivery times may vary due to carrier delays, customs processing, or peak seasons.
📍 Order Tracking
Once your order ships, you'll receive a confirmation email with your tracking number. You can track your package anytime using our tracking portal powered by ParcelPanel. If you haven't received tracking information within 5 business days of placing your order, please contact us.
🌐 International Orders — Customs & Duties
Realaxa ships to 240+ countries worldwide. International orders may be subject to customs duties, taxes, or import fees imposed by your country's government. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
We recommend checking with your local customs office for more information before placing your order.
📬 Lost or Delayed Packages
If your package appears stuck or hasn't arrived within the estimated timeframe, please reach out to us at [your support email] and we'll do our best to resolve the issue promptly.
Contact Us
Questions about your shipment? We're here to help. Reach us at [office@realaxa.com] or through our contact page.