Privacy Policy
Privacy Policy
This Privacy Policy describes how Realaxa ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from realaxa.com (the "Site").
Information we collect
Information you provide: when you make a purchase or attempt to make a purchase, we collect your name, shipping address, email address, phone number (if provided), and payment information. Payment details are processed securely by our payment processors (such as Shopify Payments, PayPal, or your card network) — we never see or store your full card number.
Information collected automatically: when you browse the Site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and cookies installed on your device, as well as which pages you view and how you interact with the Site ("Device Information").
How we use your information
We use your information to: fulfill and ship your orders; send order confirmations, tracking updates, and receipts; respond to customer service requests; screen orders for potential risk or fraud; and — when you've opted in — send you marketing emails about our products and offers. You can unsubscribe from marketing emails at any time using the link in any email.
How we share your information
We share personal information with trusted third parties only as needed to run our store: Shopify (which powers our online store), payment processors, shipping carriers and fulfillment partners, email service providers, and analytics and advertising platforms (such as Google Analytics and Meta) that help us understand site traffic and reach customers. We may also share information to comply with applicable laws, respond to lawful requests, or protect our rights. We do not sell your personal information for money.
Cookies
We use cookies and similar technologies to keep your cart working, remember your preferences, and measure advertising performance. You can control cookies through your browser settings, though some site features may not function without them.
Your rights
You may request access to, correction of, or deletion of the personal information we hold about you at any time by emailing office@realaxa.com.
California residents: under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request its deletion, and opt out of its sale or sharing for cross-context behavioral advertising. To exercise these rights, email office@realaxa.com with "Privacy Request" in the subject line. We will not discriminate against you for exercising your rights.
Data retention
We retain order information for our records unless and until you ask us to delete it.
Children
The Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
Changes
We may update this policy from time to time to reflect changes to our practices or for legal reasons. The latest version will always be posted on this page.
Contact
Questions about this policy or your data? Email office@realaxa.com.