Return & Refund Policy

Returns & Refunds

30-Day Returns on Unopened Products

We accept returns of unopened, unused products in their original sealed packaging within 30 days of the date your order was delivered.

For hygiene and safety reasons, opened or used products cannot be returned or refunded. Like all personal care brands, once a skincare product has been opened, it can't be restocked or resold — thank you for understanding.

How to start a return

Email office@realaxa.com within 30 days of delivery with your order number. We'll confirm eligibility within 2 business days and send you return instructions. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect. Items must arrive back to us unopened and in original condition to qualify.

Refund processing

Once your return is received and inspected, approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, this policy's opened-product restriction does not apply. Email office@realaxa.com with your order number and a photo within 7 days of delivery, and we'll send a free replacement or issue a full refund — your choice, at no cost to you.

Order cancellations

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel and refund it in full. Once an order has shipped, the return policy above applies.

Late or missing refunds

If an approved refund hasn't arrived after 10 business days, check with your bank or card issuer first, then contact office@realaxa.com and we'll track it down.